Audio Not Working On Mac Viewer.app

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Dictation and Enhanced Dictation not working on a Mac computer, how to fix?

This thread is for the audio issues for VoIP and connecting to Windows from a Mac. Unfortunately, your issue is not a bug but expected behaviour. It is not currently a feature to hear the audio of a remote MacOS system during a remote control system, this is exclusive to windows due the the way the system captures the audio not being possible. Apple apps such as QuickTime Player, Photos, and Keynote work with many kinds of audio and video formats. Some apps prefer specific formats, but QuickTime movie files (.mov), most MPEG files (.mp4,.m4v,.m4a,.mp3,.mpg), some AVI and WAV files, and many other formats usually work in most apps without additional software. How to Fix the Sound on a Mac Computer. If you're experiencing problems hearing sound or selecting a playback device on your Mac, there are quite a few quick fixes you can try before heading to the Genius Bar.

For many years, computers controlled by voice seemed like science fiction and were only seen in movies. Now, however, Apple have released a number of features that use voice recognition including Siri and Dictation. Many Mac users are familiar with these features and use them regularly. The dictation feature converts spoken words into text, while Siri is an assistant that listens to spoken requests and can compose short messages and emails.

Apple released an improved version of the dictation feature called Enhanced Dictation, which allows you to use it without an Internet connection. This feature became quite popular, but also had various issues. People reported that the dictation feature did not work properly or stopped working altogether after they updated the operating system. Although these issues appear after a system update, there are several methods to address these problems.

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List of quick tips to solve Dictation problems

  • Try disabling dictation and turn it back on again
    • This action often solves the problem and does not require a great deal of time and knowledge.
    • Try to turn off the dictation and restart the device. Once booted, re-enable the voice recognition feature.
    • Disabling does not always solve the issue, but restarting operating system between turning the feature off and back on again, can work.
  • Open Finder and click on Edit in the menu bar at the top of the screen. Then select Start Dictation. Use the dictation shortcut to begin - the default shortcut is the Function Key (Fn) pressed twice.
    • Check, if any running applications are causing the problems.
    • To test, close all active apps and try using Dictation. If it works while none of the applications are running, launch each of app and test the voice recognition feature in a process of elimination. This step takes time, but might solve the issue. If you find the problem app/s, check if there are any updates or try to contact the app developer for a more accurate solution.

Basic solutions for Dictation issues

  • Open System Preferences, select Keyboard, and choose the Dictation tab. In the left side of the window under the microphone icon, click on the drop-down menu and choose Internal or External microphone rather than Automatic. Many users report that his simple step solved issues with dictation.
  • Launch Finder and click on Go in the menu bar at of the screen. Then select Go to folder, type in the following destination: ~/Library/Preferences/com.apple.assistant.plist and press Go. When you see the particular selected file, move it to trash and restart the Mac. When the computer starts, open System Preferences and select Keyboard. Choose the Dictation tab and disable this feature. Then restart the Mac again. Once the computer has booted, turn on Dictation and check if the problem is solved.
  • Clear the speech recognition user library cache folder by using the Go to Folder function in Finder. Type in the following destination: ~/Library/Caches/com.apple.SpeechRecognitionCore and click Go. When you see the file selected in Finder's window, move it to Trash.
  • Download another language. Visit the Keyboard pane under System Preferences and select the Dictation tab. Then click to select language and choose add language. Some users state that by downloading and installing another language pack, their native language is reset and this solved the issue.
  • Try turning off your antivirus application. If you are using any antivirus software, the Dictation feature can be blocked, since it sends and receives data from the Apple Server over the internet. Enhanced dictation does not have this problem.
  • Open Sound under System Preferences and choose the Input tab. Try to set the input volume to a level higher than middle. If you still have problem, turn on the ambient noise reduction option. If you are using an external microphone, check the manufacturer's support site for more accurate instructions on how to adjust its settings.
  • Enable Enhanced Dictation.

What is Enhanced Dictation?

Enhanced Dictation is the improved version of a speech recognition tool that was released with OS X Mavericks version 10.9 and is available on all newer versions.

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What is new in Enhanced Dictation?

The new version allows you to dictate continuously, without interruption. Your words will be translated within the computer, not sent over the Internet, so the network connection is not required. You can use also dictation commands to instruct the Mac to carry out tasks.

What is the main difference between regular and enhanced dictation?

Regular dictation sends the recorded words and other data to the Apple Server where they are converted into text. Therefore, to use regular dictation, the Mac must be connected to the Internet - converting words into text will take longer and your speaking time is restricted to 40 seconds at a time, or 30 seconds if you are using OS X Yosemite or an earlier version. As it mentioned above, the enhanced version works locally on the computer, so the Internet connection is not necessary and the speaking cycle is unrestricted.

Most common methods to solve Enhanced Dictation issues

Check the microphone.

Open System Preferences, select Keyboard, and choose the Dictation tab. On the left side of the window under the microphone icon, click the drop-down menu and choose Internal microphone rather than Automatic.

Reset the voice recognition feature

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Go to System Preferences and select Keyboard. Then choose the Dictation tab. Uncheck Enhanced Dictation and restart the Mac. Once the computer has booted, visit the Dictation pane and turn Enhanced Dictation on.

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Try adding a language

Visit System Preferences and select the Keyboard pane. Choose the Dictation tab and disable enhanced dictation - off. Try to add another language and turn enhanced dictation on - this should force the computer to download a new language pack.

Reset dictation languages manually

Disable enhanced dictation by following the steps above. Then open Finder and click on Go in the menu bar at top of the screen, and then select Go To Folder. In the search field, type the following destination: /Library/Speech/Recognizers/SpeechRecognitionCoreLanguages/ and click Go. Look for a folder named en_US.SpeechRecognition or similar to your native language. When you have deleted the folder with your language, restart the Mac. Once the computer has booted, turn on enhanced dictation and check if it starts to download the language pack.

Alternative method to solve Dictation issues

Users have reported that this (rather convoluted) method solved dictation issues when none of the above methods worked:

  1. Go to System Preferences and open Users & Groups.
  2. Create a new temporary administrator account.
  3. Reboot the Mac and log in with the newly-created admin account.
  4. Change the main account permissions from Administrator to Standard by unchecking 'Allow user to administer this computer'.
  5. Disable parental control on the main account.
  6. Change the main account permissions back to administrator.
  7. Reboot the Mac and log in with your main administrator account.
  8. Delete temporary administrator account and enable dictation.

Microsoft Viewer App

Video Showing how to fix Mac's dictation feature:

Use the latest version of macOS

The first step is to make sure that you're using the latest version of macOS. Back up your important information and then update the software on your Mac.

Check your sound settings

Cool File Viewer App

If you still can't hear sound from the internal speakers after updating your computer's software, check your sound settings.

First, disconnect any external audio devices from your computer. Also disconnect any cables from the USB, Thunderbolt, or 3.5mm audio ports.

Windows Viewer App

  1. From the Apple menu , choose System Preferences.
  2. Click Sound.
  3. Click the Output tab, then select the built-in speakers. If you don’t see built-in speakers as an option in the Output window, contact Apple Support.
  4. If the Output volume slider is set low, move the slider to the right and test again.
  5. If the Mute checkbox is selected, deselect it and test again.
  6. If you still don’t hear any sound, contact Apple Support.